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1-206-935-5689 info@wellmedicalarts.com

Policies and Procedures at Well Medical Arts

Appointments
To schedule an appointment or to ask questions about Well Medical Arts services, call (206) 935-5689, send an e-mail to info@wellmedicalarts.com or book on our web based scheduling system. The office is open Tuesday, Wednesday, Thursday and Friday 9:30AM-5PM. We are also open the second Saturday of each month from 10:00 am to 1:00 pm. Saturday appointments require a $75.00 non-refundable deposit to reserve your time, the $75.00 will be applied to your bill in the event that you do not reschedule your appointment. We recommend that appointments be made as far in advance as possible to give you the greatest opportunity to get an appointment that best fits your schedule. A credit card number is required to secure all reservations.

We suggest arriving 10- 15 minutes prior to your scheduled time to ensure that you receive your full service. If you arrive late, your visit may have to end on scheduled time, so as not to delay the next guest. Late arrivals are still responsible for payment of the full service scheduled.

Cancellation Policy
Our specialists’ time is just as valuable as yours and we do our utmost to respect your time. If you are unable to keep an appointment we require a minimum 48 hours advance notice for all cancellations and changes. If you are unable to keep your appointment, please let us know and we will be happy to reschedule you. However, without a timely cancellation, a $75.00 dollar service fee will be charged. The credit card holder agrees to be responsible for any fees incurred.

Etiquette & Courtesy
In consideration of all guests, we ask that you either turn off pagers and cell phones or use the vibrate setting when you are visiting Well Medical Arts. We love children too, but it is important that they are supervised at all times when in our office.

Gift Certificate Policy
Gift Certificates are available in any amount and can be purchased by phone, online or in-store. Gift certificates can be redeemed towards any Well Medical Arts service or merchandise unless otherwise stated. Certificates are nonrefundable and valid for 12 months from the date of purchase, unless otherwise specified. Please remember to place your gift certificate in a safe keeping place, as Well Medical Arts is not responsible for lost, stolen, damaged, or misplaced certificates.

Gratuity Policy
Well Medical Arts is a medical facility and our clinical providers do not accept gratuities. Our greatest reward is your expressed appreciation and the referral of our procedures and services to others. For services with our Estheticians a tip of 15-20% is not required but is certainly appreciated.

Insurance
Well Medical Arts and it’s providers do not participate with any insurance carriers. Most cosmetic procedures, including laser surgery, are not considered to be medically necessary by insurance carriers and charges will be payable at the time of each treatment visit. The patient is liable for all charges. Procedures that are approved by your insurance carrier may receive some coverage under your insurance benefits. In these cases, you can file an insurance claim on your own behalf. Well Medical Arts can only provide you with a receipt to include with your claim submission. If your insurance carrier is willing to reimburse you, those funds will be sent directly to you.

Payments
We accept all major credit cards, debit cards, personal checks, and cash. We also offer financing through United Medical Credit.

Prices
Prices are subject to change without notification.

Promotions & Specials
Promotions and specials may not be combined.

Payment and Refund Policy
Payment is due at the time of service. All of the services at Well Medical Arts are considered elective services and are not eligible for refunds. Injectable neurotoxins, fillers, laser, thread and PRP treatments are all elective, non-surgical treatments with temporary results. Staff cannot guarantee against any complications or the final outcome. Please make sure to understand the risks, limitations and possible consequences of all treatments. This office does not give refunds for elective services performed. Due to health concerns, products may not be returned or refunded.  We charge a $30 fee for returned checks.  Refunds are not permitted on any services or service packages. We recommend that you try a single treatment before purchasing a package.

Referrals
The confidence you show by referring your friends is the greatest compliment, for which we are extremely thankful. We offer a $25.00 credit for every patient referred to us.